Privacy Policy

1. Introduction

Welcome to Craftly (we, our, or us). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the App) and related services (collectively, the Services).

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use the App.

  • Account Information: Name, email address, phone number, password, profile picture, and role selection (User or Service Provider).
  • Service Provider Verification Data: Government-issued identification, business registrations, certifications, and background check details.
  • Location Data: With your explicit permission, we collect precise or approximate geolocation data via your device to match Users with nearby Service Providers and display relevant local addresses.
  • Payment & Transaction Information: Payment details processed through secure third-party payment gateways. We do not store your full raw card numbers on our servers.
  • Usage and Device Information: Log data, IP address, device type, operating system version, and push notification tokens.

3. How We Use Your Information

We use the collected data for purposes including:

  • Facilitating connections and bookings between Users and Service Providers.
  • Verifying the identities and backgrounds of Service Providers to maintain platform safety.
  • Sending transactional updates, push notifications, and customer support communications.
  • Improving app performance, features, and user experience.

4. Data Sharing and Disclosure

We do not sell your personal data. We share your information only as described below:

  • Between Users and Providers: When a booking occurs, necessary details (such as first name, location, phone number, and service requirements) are shared to complete the job.
  • Service Providers: We share data with third-party vendors who perform services on our behalf, such as identity verification, map/location routing, and payment processors.
  • Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to public authorities.

5. Data Security

We implement robust technical and organizational security measures—including data encryption in transit and at rest—to safeguard your information. However, no electronic transmission or storage system can be guaranteed 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal data. You can manage your location permissions and notification preferences directly within your device settings or request account deletion through the App interface.